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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

Work Order · 817-272-2208 · System Status

We are your IT partner!

Desktop Support Home Page

We are Your IT Partners!

Desktop Support Technicians provide software and hardware solutions for departments, faculty, staff, and coordinates work with other OIT groups.

The Desktop Support Team provides the following services:

How to Request Assistance and Important Information you need to provide

  • Use our IT Help site to request assistance or review your open call tickets
  • E-mail the Help Desk at
  • Chat with a Help Desk agent
  • Call the Help Desk at 817.272.2208

Include all the following information

  • Your name
  • Building and Room #
  • Direct Office Phone number 
  • UTA # of the machine
  • E-mail
  • Description of your request or issue you are experiencing

What to Expect When You Request Assistance 

You will receive an e-mail with your call ticket number, and depending on type of request the following will occur: 

  • IF request or incident can be handled without you being onsite
    • A Desktop technician will call you to let you know they are working on your call ticket
      • If you cannot be reached by phone, they will go to departments main office to request access to your office
  • IF request or incident requires you be onsite
    • A Desktop technician will call you to schedule date/time when you will be onsite
      • If you cannot be reached by phone, they will send a follow-up e-mail that will include their contact information
      • You can call or e-mail technician to schedule date/time for them to go onstie to meet with you
  • During the work process, the Desktop technician will provide major status updates.
  • When the request is resolved, you will receive a resolution notice that will include link to a short customer satisfaction survey
    • Your feedback is very important to us