Resolution 25-05: STAMP OUT THE ISSUES

Number 25-05
Description Advocates for the improvement of the university post office due to the recent newspaper article discussing the critical issues it faces from students who are hindered from using this valuable necessity.
Authored by Andres Morales
Sponsored by Andres Morales, Leslie Huynh
Date Submitted Tuesday, January 28, 2025
Date Considered Monday, January 1, 0001
Committee Community Affairs
Result n/a
Remarks Failed in Committee
Whereas the University of Texas at Arlington provides the convenience of an on-campus post office operated as a USPS location, offering essential mailing and shipping services to students, faculty, and staff;
Whereas the current quality of service has resulted in significant dissatisfaction among the campus community, reflected in recurring issues such as lost or mishandled packages, poor communication, and a lack of accountability;
Whereas personal experiences from students, including incidents involving misplaced packages such as valuable electronics and sensitive letters containing money, highlight the inadequate handling of items and the absence of proper resolutions or reimbursements;
Whereas the post office’s unstructured acceptance of third-party shipments (e.g., FedEx and UPS) often leads to confusion, mismanagement, and delays, further undermining the reliability of the service;
Whereas clear and reliable mail services are essential for students and staff, particularly those residing on campus, and their absence disrupts academic, professional, and personal responsibilities;
Be It Further Resolved That the University of Texas at Arlington collaborates with USPS to implement improved training programs for post office employees, establish accountability measures for lost or mishandled packages, and enhance communication to better serve the campus community;
Be It Further Resolved That clear signage, a robust feedback mechanism, and periodic evaluations are introduced to ensure transparency, address recurring issues, and restore trust in the on-campus post office services.
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