Complaint
A complaint involves a problem or issue other than a disciplinary measure. Complaints may be academic or nonacademic and may only be considered if submitted in writing.
File A Complaint
We Care for Our Students
UTA is committed to addressing student complaints in a fair, consistent and professional manner. The processes below apply to all UTA students, on-campus and those enrolled in distance education courses.
Definitions
Appeal
An appeal is a review of a decision that is deemed unfair or excessive, including dissatisfaction with a grade, or progression, probation, or dismissal from a program. Appeals are made through established university procedures and final decision rests with the academic or administrative unit unless evidence is presented of differential treatment or procedural irregularities.
Differential Treatment
Differential treatment is providing benefits such as extra time for assignments to some but not all students in the class. Exceptions such as excluding some students from attendance or other course requirements.
Procedural Irregularities
Procedural irregularities include adding a new requirement that was not listed in the class syllabus. Using criteria for grades not included in the course syllabus.