FAQs

Frequently Asked Questions

The CARE Team is a group of university staff from different offices who meet regularly to discuss students who might be struggling or navigating challenges. Their goal is to work together so each student receives support and help from the right perspective.

If you’re worried about a student, you can refer them to the CARE Team by contacting any representative listed on their website. All you need to share is:

  • The student’s name
  • A clear description of what you’ve noticed or why you’re concerned

Even if you’re not sure whether the situation is serious, it’s okay to share what you’ve observed – more detail helps the team understand the context of the concern.

Once a referral is submitted:

  1. The CARE team receives the student’s name and ID and shares this with the Team before their weekly meeting.
  2. The Team discusses the concern together.
  3. The Team considers what support may help, and then someone from the Team is assigned to follow up with the student directly.
  4. The Team continues to check in over time so the support remains coordinated.

Please Note: Counseling and Psychological Services may offer guidance to the CARE Team, but they cannot share private health information unless the student provides written permission – except in very rare emergency situations.

  

CARE Team Referral Process Flyer

The CARE Team supports students experiencing personal, behavioral, emotional, academic, or basic needs concerns that may affect their well-being or success. Examples include:

  • Significant changes in behavior or appearance
  • Mental health concerns
  • Hospitalization or serious illness
  • Food or housing insecurity
  • Family or personal crises
  • Loss or grief
  • Academic concerns related to personal circumstances
  • Concerning behaviors that are not immediate emergencies

For additional guidance, please review the CARE Team’s Scope of Practice to learn more about the types of concerns we address and how we support students. If you are unsure whether a situation is appropriate, submit a referral or contact the CARE Team for consultation. It is always better to ask than to miss an opportunity to support a student.

Immediate threats to safety should always be reported to 911 or UTA Police before submitting a CARE referral.


CARE Team's Scope of Practice

The CARE Team is not an emergency response service and does not provide counseling, medical treatment, legal advice, conduct investigations, or confidential advocacy services. Depending on the situation, we may connect students with campus partners such as Counseling and Psychological Services (CAPS), Title IX, Crime Victim Services, Student Conduct, or other university offices that are better equipped to provide the needed support.

When appropriate, the CARE Team coordinates with these offices to help students access resources.