Canvas Technical Support

Technical Support Resources

Please review the information below to ensure your system configuration is compatible with UTA's Canvas instance. Support resources are detailed in the event that you need additional assistance to resolve an issue.

System Configuration

For best performance, CDE recommends using the latest release of Google Chrome or Mozilla Firefox browsers along with a wired Internet connection. If you are unable to use a wired connection, CDE recommends performing a speed test prior to working in Canvas.

While Canvas states the system is compatible with Safari and Edge browsers, issues are frequently reported. For full details on supported browsers, operating systems and to check your browser, please review the Canvas Requirements page.

Troubleshooting Common Issues

Please review the Canvas troubleshooting page for assistance with common issues.

Support Contacts

UTA contracts with Canvas to provide 24/7 Level 1 Canvas support for faculty and students. Users may call, chat or submit a web ticket. Calls and chats are generally answered more quickly. This information is also located in Canvas on the Help menu. Please see the FAQ page for examples of when to call Canvas support.

Faculty

Call - 1 (855) 597-3403

Chat Link

Students

Call - 1 (855) 597-3401

Chat Link

UTA Support

For UTA-specific issues, please submit a Service Now ticket. Enter as much detail as possible to ensure proper ticket routing. See the FAQ page for examples of issues to report to CDE or OIT.

Canvas Known Issues

Review the Known Issues page for the status of current documented issues in Canvas.