Please review the list of Frequently Asked Questions below.
Canvas 24/7 support can assist with most questions regarding Canvas-specific components. Examples include assignments, quizzes, discussions, Canvas Conferences, group creation, notification settings, Canvas inbox, and Canvas Studio. Issues that cannot be resolved by Canvas support are escalated to CDE.
UTA-specific issues, along with more complex Canvas issues, may be reported through a Service Now ticket. Issue examples include: accounts, enrollments, instructor assignments, course merges, email, Office 365, Teams, and shadow instructor requests.
Users may update their Canvas profiles to include an image, add a contact email, edit notification settings and more. Please review the Canvas profile guide for more information.
Note: Your UTA email cannot be removed from your profile and should be listed as the default email.
If you receive an error when uploading a screen recording to Studio, you may be able to locate the original recording by following the steps below:
Additional details are available in the Canvas Community.
Respondus Monitor videos may be reviewed by users in the Teacher role in Canvas. This is a limitation imposed by Respondus.
Due to FERPA regulations, instructors may not add a user to a course that would have access to the gradebook. CDE staff will need to add users to courses in these roles after receiving permission from department leadership. TAs should be assigned in MyMav. Students should only be added if they are making up an Incomplete.
This issue typically occurs after a course copy. Following a course copy, instructors will need to access the Lockdown Browser dashboard once before students take exams. This establishes the link between the new course and Respondus.
If students begin reporting the error during their first exam, instructors will need to click the Lockdown Browser link on the course menu and then open the Lockdown Browser dashboard. Students should then be able to access and complete the exam.
For more information, please review the Respondus knowledge article.
Instructors may view student page view and participation data using the Reports feature in New Analytics. Participation data indicates a submission.
1. Navigate to New Analytics
2. Click the Reports tab
3. Scroll to Course Activity and click the Run Report button
4. For all results, click Run Report - note that the time to run the report will depend on the amount of data in the course.
5. Click the Filter button to narrow the results by Date, Section Name, or Student Name
6. To review results for a specific student, click Student Name and then click the appropriate name in the drop-down list
7. Click Run Report
8. Open or Save the CSV file
*Note that activity data is up to 24 hours old.
Enrollments are transmitted from MyMav to Canvas four times daily. It can take 12 - 24 hours from the time you registered in MyMav for the course to appear on your Canvas course list.
Prior to beginning an exam requiring Lockdown Browser, please check for updates to ensure you are using the latest version.
1. Open Respondus Lockdown Browser
2. For Windows: click the "i" icon
For Mac: click the globe icon
3. Click Check for Update or Newer Version
4. Follow the on-screen instructions to install and run the new version
Instructors must publish courses in Canvas before students may access. Please contact your instructor to determine when the course will be available.