Technical Support FAQs

Please review the list of Frequently Asked Questions below.

General Support FAQs

Canvas 24/7 support can assist with most questions regarding Canvas-specific components. Examples include assignments, quizzes, discussions, Canvas Conferences, group creation, notification settings, Canvas inbox, and Canvas Studio. Issues that cannot be resolved by Canvas support are escalated to CDE.

Users may update their Canvas profiles to include an image, add a contact email, edit notification settings and more. Please review the Canvas profile guide for more information.

Note: Your UTA email cannot be removed from your profile and should be listed as the default email.

Faculty FAQs

TAs will need to be assigned to courses in MyMav by the department before they will gain access to the course in Canvas. Please contact your department for more information.

Due to FERPA regulations, instructors may not add a user to a course that would have access to the gradebook. CDE staff will need to add users to courses in these roles after receiving permission from department leadership. TAs should be assigned in MyMav. Students should only be added if they are making up an Incomplete. 

OIT will need to merge the Teams classrooms to ensure that student adds and drops remain synced. Submit a Service Now request for the merge.

In Service Now, click Request Something > Scroll to Email and Communication > Click Next > Click MS Teams Classroom Merge Request

Courses in Canvas may be cross-listed (merged) for ease of teaching and management. Prior to attempting to cross-list, ensure that you are assigned to each course as the instructor. Follow the steps in the Cross-listing Tool guide to complete the process.

Student FAQs