collections

Collection Process for Outstanding Balances

At the University of Texas at Arlington, we are committed to helping students understand their financial responsibilities so they can avoid delinquent accounts and unnecessary collection activity.

Delinquent Accounts

• Students are responsible for monitoring charges on their student account and ensuring that payments are made in a timely manner. Please note that charges on your student account may have different due dates. Do not assume all charges are due at the same time.
• An account becomes delinquent when a balance is not paid by the assigned due date.
• If your account becomes delinquent, a financial hold may be placed on your student account. This may prevent you from registering for classes and receiving your diploma. Therefore, students are strongly encouraged to resolve any outstanding balances prior to registration periods.

When Accounts Are Subject to Collections

• Students who are no longer enrolled at the university and have a past due balance may be subject to additional collection actions, including placement with the State of Texas Comptroller’s Office and/or a third-party collection agency.
• Accounts placed with a collection agency may be reported to one or more credit bureaus without further notification. Once an account is referred to a collection agency, students must work directly with that agency to make payment arrangements.

 Avoiding Collection Placement for Delinquent Accounts

• Students can prevent their account from being referred to a collection agency and/or the Comptroller’s Office by paying the full balance by the due date listed in the collection notification.

Referred to Collections

• If your account is referred to collections, additional collection fees, as allowed by law, will be added to your account. These fees typically range from 18% to 30%, depending on how long the debt has been outstanding.
• If your account is referred to a third-party collection agency, all payments must be made directly to that agency. The University may no longer accept payments or establish payment arrangements on your behalf.
• Once an account is assigned to a third-party collection agency, it will not be recalled unless there is a verified University error.

Resolving a Collections Account

To resolve a balance that has been placed in collections:

• If your account has been referred to a third-party agency, contact the agency directly using the information provided in your notification and follow their instructions for payment or available payment plan options. If you no longer have your notification, please email collections@uta.edu for assistance in obtaining the agency’s contact information.
• If your account remains with UTA, contact Collections at collections_help@uta.edu to discuss available payment options.
  Once the balance is satisfied, any applicable holds will be reviewed for removal.

Important Reminder

By registering for classes, students agree to the terms outlined in the Registrant’s Agreement, including the University’s right to pursue collection of unpaid balances.