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Feedback

HOW CAN WE HELP?

CAPS is committed to meeting and preferably, exceeding, your expectations. Positive and negative feedback on your impressions of the facility and experiences of care, service and staff are very important and encouraged.

Should you be dissatisfied or exceptionally satisfied with any aspect of your experience, please tell us. Additionally, suggestions are welcome as they provide us with your ideas on how to improve. All feedback is made in confidence and is not recorded in your medical record. Here are several ways to provide feedback:

SPEAK WITH YOUR PROVIDER

We hope you feel comfortable enough to speak directly with your caregiver. Explain your concern and how you would like to resolve the issue. Be specific and make your position clear, and try to understand the other person's point of view. By working together, we can hopefully bring prompt resolution and satisfaction.

SPEAK WITH THE MANAGER OF THE AREA IN WHICH YOU ARE RECEIVING CARE

You may be more comfortable speaking directly with the manager or supervisor if you prefer not to speak with the person involved. Ask a staff member to speak to the manager of the department.

SUGESTIONS, COMPLAINTS, GRIEVANCES

All patients opting in for email notifications will receive a survey after their visit. Feedback received is anonymous and no identifying information is collected. You can also email us at caps@uta.edu.

DID YOU RECEIVE OUTSTANDING CARE OR SERVICE?

Email caps@uta.edu if you would like to commend an employee for their exceptional service or remarkable assistance

NOTICE CONCERNING COMPLAINTS

To file a formal complaint against a licensed professional, please review the following links:

How to File a Complaint with the Texas Medical Board

How to File a Complaint with the Texas Board of Nursing

How to File a Complaint with the Texas State Board of Examiners of Psychologists

How to File a Complaint with the Texas State Board of Examiners of Professional Counselors

How to File a Complaint with the Texas State Board of Social Worker Examiners

CAPS Event Calendar


Promote your emotional wellness!

Renew, Relax, Revive: Practice mindfulness and meditation. Most Mondays (12:15pm-12:45pm) and Thursdays (12:30pm-1pm) through Fall 2017. Aug 28-Dec 14. Ransom Hall 310.

Fall 2017 Workshops

QPR Training Fall 2017

CAPS Ambassador Program-Recruiting Fall 2017 Ambassadors-Deadline 9/1/17


 

 

Online Screening

Take an online screening

Online Mental Health Screening

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