FAQ

Schedule an Appointment

CAPS Confidentiality

Emergency

Frequently Asked Questions

For each meeting you must: Be physically located in Texas unless in crisis, have necessary technology and reliable internet access, and have a private space to protect your confidentiality. Use of headphones with a microphone are strongly recommended for privacy and audio quality.

The medical services fee included in tuition for many courses provides eligibility for CAPS counseling and psychiatry services. Students who have not paid a medical services fee can purchase eligibility via UTA Marketplace. Students can review their MyMav account regarding medical services fee, or contact Health Services at 817-272-2771 with eligibility questions. 

UTA Marketplace

Students are eligible for 6 free individual counseling sessions each semester. This is based on treatment recommendations and staff availability. Group counseling is free. Sessions beyond 6 within a semester are $10 each. Missed sessions or late cancellations apply to the 6 free sessions. Psychiatry services are $30 for the initial assessment and $15 per follow up appointment.
Authorization to Release of Medical Records

All information is considered confidential and will not be released without the patient’s written consent. Your medical records may include history, diagnoses, and/or treatment of drug or alcohol abuse, mental illness, or communicable disease.


To request copies of your records

Send or bring a completed Authorization for the Use and Disclosure of Protected Health Information:

  • In Person
    • Submit an Authorization for the Use and Disclosure of Protected Health Information with a picture ID to the UTA Counseling and Psychological Services offices at either Ransom Hall 303 or Mavericks Activity Center 212.

  • Mailed Requests
    • Send a completed Authorization for the Use and Disclosure of Protected Health Information, legible copy of your picture ID to Counseling and Psychological Services. Checks accepted.

  • Fax Requests
    • Fax a completed Authorization for the Use and Disclosure of Protected Health Information and a legible copy of your picture ID to UTA Counseling and Psychological Services at (817) 272-5523. Contact Counseling and Psychological Services at (817) 272-3671 after faxing your request.

Confidential records may be sent by mail or held for pick-up. Upon request Counseling and Psychological Services can fax records.


Please read the instructions above before completing the authorization form.
Download Authorization Form
Appointment length varies depending upon the type of session and your needs. Generally, counseling sessions are 45-60 minutes and completing paperwork (when needed) takes 30 minutes. 

Depending on your availability, CAPS makes every effort to schedule first-time appointments for students within 2 weeks. However, it is common starting mid-semester to experience longer wait times. We encourage you to seek help early in the semester. If needed, same-day and 24hr crisis resources are available.  

Try out a CAPS consultation or utilize the Mavstlak 24-hour crisis line by calling 817-272-8255.

You can also register for Timleycare to utilize their 24/7 on demand Talknow service and library of self help modules for support before your first appointment and in between sessions.

You can also attend workshops, review mental health resources and recorded webinars, consider additional UTA resources, and visit the Health and Wellness departmental website here for support.

The decision to take medication is always your choice. When considered appropriate for your mental health concerns and goals, counselors may refer students to psychiatry to discuss medication options. Psychiatry services are available at UTA Health Services and in the outside community.