CAPS is committed to protecting your well-being, safety, and privacy and adheres to laws that govern your confidentiality.


CAPS is committed to protecting your wellbeing, safety, and privacy. Applicable laws and ethics require that all interactions with CAPS remain confidential with very limited exceptions. Protected information includes the content of your sessions, your records, and CAPS attendance. Counseling records are not shared with any academic, educational, or job placement file.


Effective 1/1/20 Texas state law requires us to report incidents of sexual harassment, sexual assault, dating violence, and stalking to the University’s Title IX Coordinator or Deputy Title IX Coordinator. Reports will be anonymous, with only the type of incident and the date you reported the incident to us, unless you provide written consent for disclosure of information related to the incident. 


A private space is needed for all telehealth services to reduce the potential for other people to overhear and to protect your privacy and confidentiality. Use of headphones with a microphone is highly recommended to further protect your privacy and improve audio quality of meetings.
Applicable law may require us to release confidential information without your consent if: 

• There is imminent (immediate) danger to yourself or others. 
• We learn of risk of abuse or neglect of a child, disabled adult, or elderly person. 
• We are ordered to release information pursuant to a court order. 
• You are a minor (under 18), as your parents or legal guardian may be able to access your records.

Patient Rights and Responsibilities

As a patient of UTA Health Services, you have the right:

  • To be treated with respect, consideration, and dignity.
  • To be provided appropriate privacy at check-in and while being seen.
  • To know your provider’s name and credentials.
  • To be given complete information regarding your diagnosis, treatment, and prognosis when medically advisable and known. Such information may also be provided to another person under the following conditions: during a medical emergency, when it is medically inadvisable for you to receive the information about your prognosis, when the person has legal authorization, or when you give authorization for the person to receive the information.
  • To be given the opportunity to participate in decisions involving your health care.
  • To change providers if other qualified providers are available.
  • To decline evaluation and/or treatment by a health care professional in training.
  • To be informed of the right to refuse to participate in any research at UTA Health Services.
  • To provide feedback, including complaints or grievances. Email or complete a patient feedback form online.

As a patient of UTA Health Services, you have the responsibility:

  • To provide valid identification at each visit.
  • To be on time and if unable to keep your appointment, to cancel immediately so another patient can be scheduled.
  • To be respectful toward all providers and staff, as well as other patients and visitors.
  • To provide complete and accurate information to the best of your ability about your health, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities.
  • To follow the agreed-upon treatment plan prescribed by your provider and participate in your care.
  • To ask for clarification if information or instructions are not understood.
  • To provide a responsible adult to transport you home from the facility and remain with you as directed by your provider.
  • To accept personal financial responsibility for any charges not covered by the Medical Services Fee and/or the student health insurance plan.

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Privacy and Confidentiality

UTA Health Services is committed to providing excellent health care, which includes maintaining the privacy and confidentiality of your health information. Health Services cannot disclose your health information to an individual, organization, or facility (including other campus departments, faculty, or staff) unless you give permission for us to do so. Our Notice of Privacy Practices describes how your health information may be used and disclosed and how you can get access to your health information.