Services

As a client, you have the right:

• To be treated with respect, consideration, and dignity.
• To be provided appropriate privacy at check-in and while being seen.
• To know your provider’s name and credentials.
• To be given complete information regarding your diagnosis, treatment, and prognosis when medically advisable and known. Such information may also be provided to another person under the following conditions: during a medical emergency, when it is medically inadvisable for you to receive the information about your prognosis, when the person has legal authorization, or when you give authorization for the person to receive the information.
• To participate in decisions concerning your care.
• To change providers if other qualified providers are available.
• To decline evaluation and/or treatment by a mental health professional in training.
• To be informed of the right to refuse to participate in any research at UTA CAPS. To provide feedback including complaints or grievances. 

As a client, you have the responsibility:

• To provide valid identification at each visit.
• To be on time and if unable to keep your appointment, to cancel immediately so another patient can be scheduled.
• To be respectful toward all providers and staff, as well as other patients and visitors.
• To provide complete and accurate information to the best of your ability about your health, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities.
• To follow the agreed-upon treatment plan advised by your provider and participate in your care.
• To ask for clarification if information or instructions are not understood.
• To accept personal financial responsibility for any charges not covered by the Medical Services Fee and/or the student health insurance plan.