Arlington, TX 76019
Woolf Hall Room 420
500 West First Street
Arlington, TX 76019
Improve the store ranking to top 100 nationwide by improving various organizational goals
This project aims to identify the root causes of picking errors and evaluate and justify the best solutions Crosby should implement on top of their current efforts. DMAIC was utilized to create suggestions to improve, optimize, and stabilize their current processes.
The problem facing DFW Airport is that security checkpoints have unbalanced wait times. If the airport had a more natural balance of where people waited to go through security, passenger-boarding speed could be significantly improved and customers will have a more pleasant experience. In order to accomplish this goal, several steps need to be completed, the first few of which is finding the current wait times and determine which wait time technology is most accurate when compared to actual wait times.
The purpose of this project is to identify variation in the luggage arrival process flow for different airlines and to suggest standardization methods for the DFW Customer Experience Team.
Our Team has been working with the UT Southwestern Medical Center General Internal Medicine (GIM) Clinic to find a solution to the clinic's timing and variability in patient flow. The patient is spending almost 50% of his/her time waiting in each pod. Time studies were conducted between the pod with the best cycle time and the pod with the least efficient cycle time in order to determine their bottlenecks and analyze the process with the largest cycle time variance between them. By eliminating the bottlenecks and optimizing the flow efficiency in the patient's check-out process, we can assist the clinic in decreasing wait time variance and improving over-all patient cycle time to provide a consistent work flow in the clinic and better customer, provider, and clinical staff satisfaction.
Traulsen metal fabrication management has suggested that we tackle the issue of their "hot parts." These high priority "hot parts" are parts that are requested for in-house fabricated metal parts on an "as needed" basis. The issue here is that these parts are needed immediately to continue production on the requesting production line. We will be using the DMAIC process to tackle this issue and come up with solutions to this problem.