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Transcripts - Frequently Asked Questions


Q: What is an “Official” Transcript?

A: All transcripts UTA produces in response to a student’s request are “Official”.  They are printed on special security paper with the Registrar’s signature, the date printed, and the school seal.  Any transcript we provide to the student will also indicate “PICKED UP BY STUDENT”.  Some agencies do not consider these to be official.  Be sure to check with the agency requesting the transcript to verify what they consider to be official.  Most schools will accept transcripts that are issued to the student only if they are placed in a sealed envelope and have the Registrar’s signature over the seal of the envelope.  We will provide them in this manner if you request that your transcripts be issued in Signed and Sealed Envelopes.

Q: Can I get an unofficial transcript for my records?

A: Unofficial transcripts are available to currently enrolled students at the University of Texas at Arlington at no charge.  Please see the Unofficial Transcript section for details. Please note that effective April 2, 2018, only students with access to MyMav will be able to obtain an unofficial transcript. You can request an official transcript on our transcript page.

Q: What kind of special handling is available?

A: If the transcript is being sent to a foreign government that requires it to be authenticated, then we will notarize the transcript before we mail it as long as you indicate this in your request.  See Notary Public Services for additional information.  If you have forms needing to be completed and mailed with the transcript, then we will do so.  However, we cannot send official documents from other sources with our transcripts.  You will have to send them separately.

Q: Do I have to order two transcripts to get my UTA undergraduate and UTA graduate records sent?

A: A transcript is the complete record of your entire enrollment at UTA, including undergraduate and graduate work.  Transfer credits from other universities will not be included on an official transcript from UTA.  We do not issue partial transcripts that contain a student’s undergraduate or graduate records separately.

Q: Can you guarantee when I will get my transcript?

A: It depends on how you request the transcript.  For mail orders please allow up to 10 business days to receive your transcript.  Frequently it will be less than five business days, but occasionally, depending on the time of the year, it will be more. 

Q: Can I pick up my transcript order from the Office of the Registrar?

A: Yes. Transcripts are available for pick-up on an in-person, rush basis only. For in-person official rush transcript orders, the fee for each transcript is $10 with an additional $10 rush fee per order. The official rush transcript order must be placed and paid online via Marketplace in the Office of the Registrar.

Q: Can another individual pick up my transcript order?

A. Yes. For students requesting to have another individual pick up their transcript, please complete and submit the Document Pickup Authorization form online. You will need to upload a copy of your valid government-issued photo ID. No selfies, please.

Please do not email or fax authorization pick- up information to Credentials.                                

Please do not contact Credentials for authorization pick- up information.

The person picking up your transcript will also be asked to show their valid government-issued photo ID for verification purposes.

Q: If I pay the express mail fee with the transcript fee, am I guaranteed to receive my transcript the next day?

A: In most cases, you should get it the next day if you select Federal Express Next Business Day Service (next business day delivery time depends on the location the transcript will be delivered to.  For example, remote locations within the continental US may take 2 days; delivery to Alaska or Hawaii may also take 2 days; delivery to international locations may take between 48 to 72 hours).

If there is a problem with your record which prevents transcript issuance, such as a hold, then we will not release the transcript until the problem is resolved.


Q: Will you let me know if there is a problem with processing my request?

A: If you ordered your transcript online, you will receive notification by e-mail if there are any problems with your order.  

Q: What if my record has a “hold” on it?

A: If your record has a hold, then transcripts will not be issued until the hold is removed.

Q: Will you issue my transcripts then bill me?

A: The transcript payment must accompany the transcript request.  When the payment is received, the transcript will be produced.  If you make payment via the web, then your credit card will be billed after the transcript is sent.

Q: Can I check the status of my order?

A: Yes. Contact Credentials, Inc. Customer Service at (847) 716-3005. An e-mail will be sent to you each time there is a status change in the transcript order.  From receipt of the order to notice when the transaction is completed, you are automatically notified each step of the way.  This becomes especially important if there are any problems with the order, such as holds or encumbrances.

Q: Can I have my transcript faxed to myself or someone else and mailed to myself?

A: No.  We do not fax transcripts.

Q: If I apply to a new UTA program through the Office of Admissions, do I need to order my prior UTA transcript to be sent to UTA Admissions?

A: No.  If the application indicates that previous transcripts need to be sent to UTA Undergraduate or Graduate Admissions, then you do not need to request your UTA transcripts to be sent there.  The Office of Admissions has access to view all work previously completed at UTA.