If a student has a formal complaint specifically related to their duties in Student Publications that does not conform to an existing appeals process (student conduct, grade grievance, etc.) they will bring that complaint forward to their professional staff manager. If the grievance involves their professional staff manager, the complaint will be brought forward to the Student Publications Director (email@example.com).
The outcome of the meeting will be either to resolve the complaint as is possible in the moment or establish a process or procedure to address and solve the complaint in the future.
If the student does not feel the complaint was resolved after the initial conversation, the incident report will be forwarded to the Student Publications Director for mediation.
If the student does not feel the complaint was resolved with the addition of the director, the incident report will be forwarded to the Assistant Vice President for mediation (firstname.lastname@example.org)