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Where's My Refund?

Drop activity will prevent refunds from releasing for four days from your latest drop activity. A "Do Not Generate Refunds" hold will appear on your student account. This hold is system generated and will release automatically four days after your most recent drop activity. No action is required on your part.

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Refunds are generated when a credit balance exists on your account. Credits are created when amounts applied to your account, such as financial aid and tuition reimbursements, exceed the allowable charges.

UT Arlington recommends Direct Deposit as the most secure, reliable, and convenient method for students to receive their refunds.

If a direct deposit is sent to a closed bank account, it will be returned to UT Arlington. Within two days after the refund has been returned, UT Arlington will process a paper check that will be mailed to the Mailing Address listed in your MyMav account. 

It is your responsibility to inform UT Arlington if your bank account information has changed since establishing your Direct Deposit.

Whenever possible, refunds from a payment made by a credit card will be refunded back to that credit card.  

To view the status of your refund, sign into your MyMav Homepage.

1. Once logged in, click on the Accounts tile.

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2. Click on Refund in the left side-bar.

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Review and edit your Mailing Address in the Personal Information section of your MyMav Account. A domestic (USA) mailing address is required for timely processing of refunds. Your refund check will be mailed to the address under the Mailing Address unless you have set up Direct Deposit. An address must be active before a check is printed.

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Institutions of higher education are required to check with the Texas Comptroller's office for certain debt(s) owed to the state prior to releasing refunds. Debt(s) owed to the state can have an impact on the refund amount, as well as the processing time required for delivery. For further information, please visit the Comptroller's website at https://fmx.cpa.state.tx.us/fmx/pubs/hold_guide/04-payments.php.

Direct questions to Student Accounts at (817) 272-2172.

Reviewed/Revised: 12/18/2019

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