Ask
Always ask someone with a disability how you can help before giving assistance. Ask how the person can be best assisted or moved and whether there are any special considerations or items that need to come with the person.
Always ask someone with a disability how you can help before giving assistance. Ask how the person can be best assisted or moved and whether there are any special considerations or items that need to come with the person.
Attempt a rescue evacuation only if you have had rescue training or the person is in immediate danger and cannot wait for professional assistance. Evacuating a disabled or injured person yourself is the last resort. Consider your options and the risks of injuring yourself and others in an evacuation attempt. Do not make an emergency situation worse.
Get the attention of a person who is Deaf or hard of hearing by touch and eye contact. Use facial expressions, gestures and body movements to help in communicating your message. Offer visual instructions to advise on the safest route or direction by pointing towards exits or evacuation maps.
If people with mobility impairments cannot exit, assist them in moving into the nearest exit to await rescue personnel.
Do not grab a visually impaired person’s arm; ask if he or she would like to hold on to your arm to exit. Warn the person about steps. Be specific in your verbal instructions (i.e. “ to the right” rather than “this way”). Keep guide dogs with owners whenever possible.
Emergency: 817-272-3003
Non-Emergency: 817-272-3381