Technology Approval Process Request Information

Technology Approval Process Request

How to Submit the form

A reference guide on how to complete the submission form is available at ServiceNow Knowledge Base KB0011222. This guide includes a list of questions so you can collect the information prior to starting the request form. Completion of the request form must be accomplished in one session.

An additional Knowledge Base KB0011229 is available that includes a list of exclusions, exemptions and frequently asked questions (FAQs).

The purposes of the ServiceNow TAPREQ reviews are to:

  • Ensure accessibility
  • Ensure security
  • Ensure safe use
  • Ensure alignment with infrastructure
  • Ensure fiscal value

Enter a ServiceNow Request

  1. Open a browser
  2. Browse to
  3. Answer all of the questions
  4. Attach related documents (quotes, agreements, invoices)
  5. Submit the request

If you need any assistance creating or submitting the TAPREQ, please contact the OIT Help Desk at 817-272-2208.

The ServiceNow TAPREQ is required for technology (electronic and information resources) used by or at the direction of UTA. Technology includes websites not hosted by UTA, software, software as a service, online resources, other resources accessed by a computer or mobile device, and any related vendor services.

When the ServiceNow TAPREQ is created, the system assigns tasks to EIR Accessibility, Enterprise Architecture and the Information Security Office.

When all three groups provide approval, the request is approved and the requester will receive an email with details. Details may indicate whether or not a Purchase Order is required for use of this particular EIR. Once you receive the approval email, you may enter your requisition into UTShare, use your ProCard (if allowed) or begin using the requested EIR.

Please note, TAPREQ approval does not replace the Business Affairs Exception Tracker (BAET) requirement. You must also follow all ProCard policies and procedures.

If you will use your ProCard for a technology purchase, the TAPREQ is required prior to your Business Affairs Exception Tracker (BAET) request. Include a copy of the ServiceNow approval email with your BAET so that Accounting Services will be able to process your request. Keep in mind that if the software is listed on the Pre-Approved list and you follow all listed instructions, the TAPREQ is not required. Contact to determine if a BAET is required.

For questions related to the BAET process, please contact the ProCard Analyst for assistance.

Submit your Business Affairs exception request.

If you will use a requisition for a technology purchase, the TAPREQ should be completed prior to creating the requisition in UTShare. Include a copy of the ServiceNow approval email with your requisition so that Procurement will be able to process your request.

All vendor documents that require a signature must be forwarded to Procurement for review and signature. Only employees officially delegated authority to sign documents on behalf of UTA are allowed to sign vendor agreements. The list of authorized personnel can be found on the Delegation of Authority Chart. Contact Joe White,, for additional information.

Per UTA’s Procedure, Reimbursements and Payments Other Than for Travel and Purchase Orders – BF-PGS-PR8, software is not one of the items listed that is allowed to be paid via voucher. For questions concerning this procedure or this exclusion, please contact the Disbursements Office.

EIR is an acronym for electronic and information resources defined by the Department of Information Resources to include information technology and any equipment or interconnected system or subsystem of equipment used to create, convert, duplicate, store, or deliver data or information, including vendors that provide related services.

EIR has a graphic user interface, in other words, it requires a computer, tablet, smart phone or other electronic device to access the resource.

Texas Administrative Code 213 requires Texas institutions of higher education to review resources and either document that they are accessible or maintain an approved exception form noting the accessibility concerns. The TAPREQ process is the way UTA meets compliance with TAC 213. The requirements from TAC 213 are also repeated in UT System Rule 150.

Some items that are excluded from the TAPREQ include:

  • Websites hosted by UTA.
  • Items used for entertainment purposes only and are not required as part of one’s job or academic work
  • Command line only products (no graphic user interface)
  • EIR integrated at the time of construction into a building
  • Cellphones purchased under a DIR contract per UTA’s Cell Phone Procedure
  • Software drivers that are incidental to the use of other software
  • Stock images, fonts, vectors, sounds or graphics
  • Computers and printers from the approved OIT list
  • EIR hardware located in maintenance or monitoring spaces, and where status indicators and operable parts are located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment, such status indicators and operable parts shall not be required to conform and are considered out of scope.
  • Visit for a complete list of items excluded from UTA’s TAPREQ process.

Although we will occasionally encounter a vendor that claims they are exempt from the accessibility laws of the State of Texas, their claim is false. Only the Department of Information Resources can exempt EIR from the accessibility requirements. As of August 2021, the only exemption issued by DIR is for GIS Software.

Pre-Approved Software list

Products included on the Pre-Approved list do not require a TAPREQ. Additionally, if the license is purchased with an IDT [inter-departmental transfer] through OIT, no BAET is required because the ProCard is not being used. However, if the department decides to purchase their own license, the TAPREQ is required along with the BAET.

View the Pre-approved list