Throughout his remarkable journey in technology leadership, Satheesh Heddese has emerged as a transformative force in engineering, consulting and customer service operations. His story begins with a strong educational foundation, earning his BS in Electronics and Communication from the University of Mysore, later complemented by an MBA from Santa Clara University's Leavey School of Business. Before joining Amazon Web Services, Satheesh built an impressive career spanning multiple continents, taking on leadership roles across telecommunications, consumer electronics, and semiconductor industries. These diverse experiences shaped his unique perspective on global technology solutions and cross-cultural leadership.

In 2016, Satheesh embarked on a new chapter by joining AWS, where he would eventually rise to become Vice President of Frontline Support. From his base in Texas, he has revolutionized AWS's global customer assistance infrastructure, skillfully blending human expertise with cutting-edge generative Al to handle millions of customer inquiries each year. His impact extends beyond operational excellence - Satheesh has been a driving force in expanding AWS's global footprint and has created innovative programs to develop the next generation of tech talent.

Today, as he oversees AWS's worldwide Support Operations, Satheesh continues to draw on his two decades of experience to enhance customer experience and drive strategic initiatives. His journey to leading one of the world's largest Tech Support operations exemplifies the global nature of modern technology leadership and the power of combining technical expertise with cultural awareness.