Student Success Help Desk
WE'RE HERE TO HELP YOU STAY ON TRACK TO GRADUATE!
The Student Success Help Desk is here to help students overcome obstacles to timely graduation. Retention and Completion Programs support students by developing solutions to complex academic and non-academic issues that could adversely impact persistence or completion. After working with their academic advisor, students facing unresolved obstacles will contact the Student Success Help Desk for assistance at firstname.lastname@example.org. 1483 student referrals have been resolved since inception in 2017.
HOW DOES IT WORK?
- A student, advisor, faculty or staff identifies an obstacle that may hinder the student’s progression towards graduation.
- The student works with their academic advisor to explore solutions.
- If the student and academic advisor are unable to resolve the problem, it should be elevated to the Student Success Help Desk via email@example.com.
- The Student Success Help Desk Team will reply within 24-48 hours to indicate that we will begin working to find a resolution.