Cancellations and Modifications must be made more than 24hrs in advance of your appointment. To cancel an appointment within 24hrs you must call our office at (817) 272-2362. Please be advised that cancellations made during the 24hr period will result in a loss of all fees paid. Those wishing to modify within 24hrs must book a new appointment and repay.
Cancellations made before the 24hr notice period can be refunded. The refund will be the amount paid minus all credit card processing fees (up to $7).
EFFECTIVE JANUARY 1st, 2021
Cancellations made with more than 48 hours notice are eligible for partial refunds. The refund will be the amount paid minus all credit card processing fees (up to $7). Please contact Testing Services in writing at firstname.lastname@example.org in order to cancel the appointment.
Cancellations to your testing appointment with less than 48 hours notice are non-refundable. Appointment no shows will be treated as last minute cancellations and test fees will not be refunded.
Emergencies and extenuating circumstances will be reviewed on a case by case basis. Valid emergencies/extenuations will result in a one-time appointment modification at no additional cost to the tester. This modification must be used within 30 calendar days from the original appointment date. Those wishing to modify an appointment must also request to do so in writing at email@example.com.